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India’s leading treated hardwood brand with 75+ years of excellence.

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Warranty conditions

Hillwood treated hardwood – Detailed Warranty Terms & Conditions

These terms govern the warranty applicable to Hillwood’s sawn timber products. By purchasing and using Hillwood sawn timber, the customer agrees to the following conditions.

  • Scope of Warranty
    The warranty applies only to Hillwood treated hardwood supplied directly by Hillwood or its authorized dealers. The warranty coverage is limited strictly to protection against biological infestations as specified below:
    • Termite Protection: Hillwood provides a warranty of fifteen (15) years against termite damage, provided that Hillwood Wood Shield Pro (or any other approved protective treatment recommended by Hillwood) is properly applied on the wood before installation and the timber is kept away from direct contact with soil, ground, or damp surfaces at all times.
    • Borer Protection: Hillwood provides a warranty of twenty-five (25) years against borer infestation, subject to proper storage, handling, installation, and usage conditions as specified in this user’s manual.

Failure to follow the prescribed treatment, storage, installation, or site conditions shall render the warranty void.

  • Exclusions from Warranty
    The warranty does not cover damages due to improper handling, storage, misuse, neglect, modification, water exposure, poor workmanship, faulty installation, or structural alterations after delivery.
  • Shrinkage & Dimensional Variations
    Wood is a natural material and may undergo dimensional changes due to climatic conditions. Shrinkage is not covered under warranty, except where verified through Hillwood’s warranty test card procedure, if applicable.
  • Natural Characteristics of Wood
    Variations in grain, color, texture, knots, and natural stains are inherent to timber and are not considered defects. These variations do not affect structural integrity and are excluded from warranty coverage.
  • Surface Protection & Finishing
    Proper protective coating such as primer, sealant, polish, or paint must be applied before installation. Additional protection is mandatory in areas exposed to direct sunlight, rain, moisture, or high humidity. Failure to apply adequate surface protection will void the warranty.
  • Storage & Site Conditions
    Timber must be stored in a dry, covered, and well-ventilated area. Direct contact with soil, standing water, or damp surfaces must be strictly avoided. Improper storage conditions will void the warranty.
  • Installation Guidelines
    Installation must be carried out by qualified carpenters or professionals following standard industry practices. Adequate clearance must be provided to accommodate natural wood movement. Damage arising from improper fixing, forced installation, or non-standard practices is not covered under warranty.
  • Warranty Claim Procedure
    Any warranty-related concern must be reported to Hillwood within a reasonable time after the issue is noticed. To initiate a warranty claim, the customer must provide the following:
    – Valid proof of purchase (original invoice or bill)
    – Original warranty card duly filled, stamped, and signed by the authorized dealer or seller
    – Clear photographs and/or videos showing the damaged or affected area
    – Details of storage conditions, installation method, and site environment, if requested

Hillwood reserves the right to inspect the material at the site or request samples for further technical or laboratory evaluation. Submission of the above documents does not automatically guarantee claim approval. All warranty claims are subject to verification and final approval by Hillwood’s technical team.

  • Limitation of Liability
    Hillwood’s liability under this warranty is limited strictly to the repair or replacement of the affected timber, at Hillwood’s sole discretion. The warranty does not cover labor charges, removal costs, reinstallation expenses, transportation, or any indirect or consequential damages.
  • Final Authority
    Hillwood reserves the right to amend, modify, or withdraw these warranty terms without prior notice. The decision of Hillwood regarding warranty claims shall be final and binding.
  • Validity of Warranty Card
    The warranty is valid only if the original warranty card is duly filled, stamped, and signed by the authorized dealer or seller at the time of purchase. Warranty cards without the dealer’s seal and signature will be considered void and invalid.
  • Jurisdiction
    All disputes, claims, or legal proceedings arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts at Calicut (Kozhikode), Kerala, India.

Important Note to Our Valued Clients

Hillwood supplies premium treated hardwood, sourced responsibly and processed with advanced treatment technology to ensure long-term durability and performance. Our hardwood is kiln dried, chemically treated, precision cut, and quality checked, offering excellent resistance against termites, borers, and environmental wear when used and maintained as recommended. Hillwood Treated hardwood is widely used for doors, windows, frames, staircases, flooring, and structural applications, trusted by architects, builders, and homeowners across India. With controlled processing and strict quality standards, Hillwood delivers strength, stability, and a premium natural appearance.

At the same time, it is important to understand that it is wood.

Wood is a natural material, and natural characteristics such as grain variations, color differences, knots, minor surface marks, and dimensional movement may occur due to changes in climate, humidity, and site conditions. These are not defects but inherent qualities that give real wood its authenticity and beauty.

Proper storage, surface protection, installation, and periodic maintenance are essential to ensure the best performance and longevity of the product. When handled and used correctly, Hillwood offers lasting value, reliability, and natural elegance for years to come.

Hillwood Luxe Flooring – Warranty Terms & Conditions

  • Warranty Coverage
    Hillwood Luxe Flooring is manufactured using premium-grade Merbau wood and advanced finishing technology. The product is covered under the following warranties, subject to the terms and conditions mentioned herein:
    • Termite & Borer Resistance Warranty:
      Warranty against termite and borer attack for 15 years, provided the flooring is installed and maintained as per Hillwood’s guidelines.
    • Polish Warranty:
      The surface polish is covered by a 5-year warranty against peeling, cracking, or abnormal surface failure under normal residential use.
  • Scope of Warranty
    This warranty covers manufacturing defects related to:
    • Termite and borer infestation (not arising from external sources)
    • Failure of factory-applied polish under normal indoor usage
    • Structural defects caused due to manufacturing errors
  • Conditions for Warranty Validity
    The warranty shall be valid only if:
    • Flooring is installed by a trained professional as per recommended installation practices.
    • Flooring is used strictly for indoor residential or approved commercial use.
    • Proper subfloor preparation and moisture control measures are followed.
    • The flooring is kept away from direct contact with soil, standing water, or excessive moisture.
    • Normal care and maintenance procedures are followed.
  • Exclusions
    This warranty does not cover:
    • Natural variations in wood such as color, grain, knots, or minor surface marks (as wood is a natural product).
    • Damage due to water seepage, flooding, leakage, or high humidity.
    • Scratches, dents, or wear caused by furniture movement, footwear, pets, or misuse.
    • Damage caused by fire, accidents, chemical exposure, or improper cleaning agents.
    • Expansion, contraction, or gaps due to extreme temperature or humidity variations.
    • Damage resulting from unauthorized repairs or alterations.
  • Proof of Warranty Claim
    For any warranty claim, the customer must provide:
    • Original proof of purchase (invoice)
    • Warranty card duly stamped and signed by the authorized dealer/seller
    • Clear photographs and/or videos of the affected area
    • Access for inspection if required by Hillwood’s technical team
    • Failure to provide the above may result in rejection of the warranty claim.
  • Claim Resolutio
    Upon verification of a valid claim:
    • Hillwood’s liability shall be limited to repair or replacement of the defective flooring material only.
    • Any costs related to removal, reinstallation, polishing, or transportation are not covered unless explicitly agreed in writing.
  • Limitation of Liability
    Hillwood shall not be liable for:
    • Any indirect, incidental, or consequential damages
    • Loss of use, inconvenience, or commercial loss arising from flooring failure
  • Transferability
    This warranty is non-transferable and is valid only for the original purchaser and the original installation location.
  • Jurisdiction
    All disputes, if any, shall be subject to the jurisdiction of Calicut (Kozhikode), Kerala, India.
  • General Note
    Wood is a natural material. Minor variations in color, texture, and grain are inherent characteristics and are not considered defects.
  • Warranty Validity Clause
    • This warranty shall be valid only when accompanied by a properly issued
      Hillwood Luxe Flooring warranty card.
    • The warranty card must be duly filled, stamped, and signed by the authorized
      dealer/seller at the time of purchase.
    • Any warranty claim made without a valid warranty card or with an incomplete,
      altered, or unauthenticated card will be considered null and void.